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What customers are saying:
"I used CHM to receive coach hire quotes for several transfers for my student group across the UK . It was all very easy.
I received seven bids in total with some being considerably cheaper than my existing provider for the last several years. I'm impressed and I'll no doubt be using the service again."
Professor Bill Walsh,
Butler University |
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Get hot local qualified jobs to your email inbox for free. |
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No monthly fees or lead fees. |
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Placing a bid is free. |
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Receive feedback and build a great reputation on Coach Hire Market |
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Don't waste time - bid for jobs only local to you and in your category. |
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Many live jobs at any one time |
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My job hasn't started yet. Can you defer my invoice due date?
Unfortunately we cannot change the due dates on the invoices. Our payment terms are strictly 7 days and these are the terms that you agreed to when you registered on the site.
Can I withdraw my quote or amend it?
Yes- you can do it anytime as long as your quote has not been accepted.
I won a job through the site but the job was then cancelled. Do I still need to pay?
No of course not. We certainly don't expect anyone to pay for a job that they haven't done. Please contact us and we'll look in to it for you. Once we have confirmed that a job has been cancelled, we will cancel your invoice accordingly
Why do you charge a success fee?
We believe that charging a success fee for each job won through the site is the most fair method of charging. For example If you choose to advertise your business online or buy leads, there are no guarantee at all that this will generate any work for you. Coach Hire Market will only charge you a success fee once you have been hired for a specific job. We also offer a money back guarantee so if you don't do the job you won't be invoiced for.
Please also bear in mind that money we generate from success fees are ploughed back in to marketing activities that generate more business for you.
How is the success fee calculated?
Coach Hire Market charges a success fee to providers for work secured through the site. The fee is calculated as 8.5% (plus VAT) of the total value of the job. Our success fee is calculated using the final agreed price, as confirmed by the customer.
If for some reason a job does not go ahead and you have paid the success fee, contact us and we will refund you once we have verified the job status.
I hold Premium membership - do I still need to pay a success fee?
Yes. The success fee will still apply even if you hold a Premium membership.
When and how do I pay the success fee?
When your quote is accepted, an invoice is generated automatically.
You then have 7 days to pay the success fee, which you can do in
one of three ways:
1. through the site using your credit or debit card
2. a direct bank transfer
Does it cost anything to be a member?
Yes. The cost of Premium membership is �59.97 + VAT per quarter (3 months). Premium membership gives you unlimited free leads and full access to all jobs in your area.
You may also message users free of charge. Basic members will needs to pay a fee for this.
We also charge a small success fee when you win a job through the site, which is 8.5% + VAT of the total job value.
How can I cancel my Premium membership?
You'll need to contact us to arrange cancellation your agreement for you. You'll need to notify 14 days before your next payment is due.
What is feedback?
Feedback is at the heart of the Coach Hire Market community. Quite simply, feedback is an evaluation of work carried out by you by your customer. Job posters can read previous feedback comments on each Vehicle Provider's profile before they hire.
More importantly, Job posters can add to a Vehicle Provider's reputation and bring accountability to their project by posting feedback when the job is done.
I've received negative feedback. What can I do?
Our policy is that feedback should only be submitted if work has been carried out so if you have received negative feedback for work that you haven't done, please contact us.
How often are job alerts sent out?
We send out job alerts as soon as the job is posted pretty much in real time. Job alerts can be turned off in the profile section of your profile. You will only receive a job alert if new jobs have been posted in your working area matching your radius and categories you've subscribed to.
I submitted a quote for a job that has now ended. How do I know if I was successful
If you win a job on the site, you will be notified via e-mail as soon as your quote has been accepted. You will not be notified if you weren't successful.
You can also log in to check the status of the job by entering the Job ID. If you see the status as filled you will know it has been assigned to someone else.
How can I contact customers to quote for jobs?
To be able to quote freely and send messages to customers through the site you will need to sing up for Premium Membership. Once registered, you will have access to all live jobs in your working area. You can then send messages to customers through our messaging facility in order to arrange site visits or to request more information about the job.
I am VAT registered. Should I add VAT to my quotes or is it calculated automatically?
Coach Hire market does not verify VAT status. It is your responsibility for telling customers if VAT is applicable or not.
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